BBB Business Review
This Business is not BBB Accredited
Promise Air Conditioning & Heating, LLC
(678) 448-65613732 Reservoir Dr, Gainesville, GA 30507-7123http://www.promiseairandheat.com
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BBB Accreditation
Promise Air Conditioning & Heating, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Promise Air Conditioning & Heating, LLC's rating include:
- Length of time business has been operating.
Factors that raised Promise Air Conditioning & Heating, LLC's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 1 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Secretary of State- Professional Licensing Boards237 Coliseum Dr
Macon, GA31217-3805
(478) 207-2440
http://www.sos.ga.gov
Type of Entity
Limited Liability Company
Contact Information
Principal: Mr. Billy Carr (Owner)Customer Contact: Ms. Lisa Carr (Co-Owner)Number of Employees
4
Business Category
Air conditioning & Heating Contractors - Residential, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air Quality Service, Air conditioning & Heating Contractors - Commercial, Heating & Air Conditioning, Heating Contractors, Heat Pumps, Air Conditioning Contractors & Systems
Industry Tips
Air Conditioning Service and MaintenanceDont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Heating Your Home
Home Contractors: Tip-offs to Potential Rip-offs
Safety Considerations When Using Kerosene Heaters
LocationsX
1 Locations
3732 Reservoir Dr
Gainesville, GA 30507-7123(678) 448-6561Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Promise Air Conditioning & Heating, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Air conditioning & Heating Contractors - Residential
Air Conditioning Service and MaintenanceDont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Heating Your Home
Home Contractors: Tip-offs to Potential Rip-offs
Safety Considerations When Using Kerosene Heaters
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.