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This Business is not BBB Accredited

Grand Resort Travel

Phone: (870) 793-9090Fax: (870) 793-9112View Additional Phone Numbers180 N 5th St, BatesvilleAR 72501-4609http://www.grandresorttravel.com

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BBB Accreditation

Grand Resort Travel is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Grand Resort Travel's rating include:

  • 22 complaints filed against business

Factors that raised Grand Resort Travel's rating include:

  • Length of time business has been operating.
  • Response to 22 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

22 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Delivery Issues1
Guarantee / Warranty Issues1
Problems with Product / Service17
Billing / Collection Issues0
Total Closed Complaints 22

Additional Complaint Information

The number of complaints received against Grand Resort Travel in the past twelve months has increased and most complaints allege the terms of the final written contract contradict what consumers may have understood from the sales presentation. Prospective customers are advised to read all contract terms carefully and to remember that the terms of the written contract, not verbal representations, will govern the parties' rights and responsibilities.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Grand Resort Travel

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 01/14/2004Business started: 11/01/2002Business started locally: 01/01/2011
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: September 2003, AR

Contact Information
Principal: Ms. Cynthia Cathcart (Operations Director)Mrs. Randi Harper (Customer Relations Director)
Number of Employees

50

Business Category

Travel Clubs, Travel Agencies & Bureaus

Products & Services

This company offers wholesale condominium rentals.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.