This Business is not BBB Accredited
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Windstream Communications, Inc. is not BBB Accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
This business has no rating at this time.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||214|
|Billing / Collection Issues||351|
|Guarantee / Warranty Issues||7|
|Problems with Product / Service||1032|
|Total Closed Complaints||1635|
Additional Complaint Information
According to BBB files, Windstream Communications, Inc. has a pattern of consumer complaints alleging slow or inferior Internet speeds. Consumers typically allege that the Internet speeds provided by Windstream are slower than those advertised by the company and that attempts to resolve Internet speed issues directly with the company are unsuccessful.
Windstream has responded to some complaints stating that it cannot guarantee error-free, uninterrupted service and that service performance will vary based on factors such as computer member, age of the computer, and Internet congestion. The company has responded to other complaints by stating that it is aware of Internet traffic issues in a consumer's area and that it is working diligently to resolve Internet speed issues by installing new equipment and system upgrades.
Windstream has responded to BBB request for a response to the allegations presented by consumers by explaining on-going upgrades that include a combination of network equipment supported by copper-fed and fiber-fed wires, depending on the location of the customer. In 2013, Windstream spent approximately $80M to upgrade and plans to upgrade approximately 85% of its customers.
Windstream states that in an effort to address the other 15% of their customers in copper-fed areas, they have applied for funding from the FCC for funds from Connect America Fund (CAF) and plans to match this funding to support projects for under-served areas to begin construction in early 2015.
Customers who will not benefit from upgrades will be given option of migrating to satellite broadband or Internet Access, which utilizes copper-fed areas. Internet Access is provisioned at 1Mbps, is an "AS-IS" services and is sold at a $7.50 discount.
BBB has seen a decrease in complaint volume since meeting with Windstream regarding these specific issues.
Customer Reviews Summary Read customer reviews
79 Customer Reviews Customer Reviews on Windstream Communications, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||79 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Federal Communications Commission
445 12th St SW
Washington, DC 20554-0004
(187) 748-0320 ext 1
AR Public Service Commission
1000 Center Street
Little Rock, AR 72201
Type of Entity
Incorporated: December 2005, AR
On November 8 2009, Windstream Communications, Inc. completed the purchase of Nuvox.
Contact InformationPrincipal: Mr. Tony Thomas (CEO) Customer Service Mr. John Ebner (Treasurer)Ms. Francis Frantz (Secretary)Mr. Bob Gunderman (CFO)Mr. John Harvey (District Sales Director)Ms. Judith Lemke (Vice President) Kristi Moody (Deputy General Counsel)Mr. Paul Olson (Sales Executive) LaTasha Stallworth
Number of Employees
Telephone Communications, Telephone Service - Long Distance, Internet Services