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Consumer Complaints

BBB Accredited Business since 02/15/2007

Bert Black Service Company

Phone: (501) 228-9770

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/05/2015Problems with Product / Service | Read Complaint Details
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Complaint
Called in early July to get an estimate on unit that was not cooling. The technician left and told me to call back in the next morning to reschedule.
Called in early July to have my air conditioning unit repaired due to it not cooling. I called

early in the morning and the technician did not show up until about 5:30p. I could have been calling other companies if they did not have time to do the appointment that day. By the time he arrived it had started raining and the technician immediately started complaining about the rain but said he would look in my return closet because it was in the garage. He looked for about 5-10 minutes and used my water spray bottle because his was not working and said he did not see anything wrong there. He told me he was not going to check the condenser because of the rain and to call back the next morning to reschedule the appointment and he left. The rain stopped about 10 minutes after he left and was not sure why the work could not continue then especially if they are a 24 hour company. I called another company that was able to come out and check out my air conditioner.

Desired Settlement
They did not service my air conditioner so I did not think i should be charged.

Business Response
We want all our customers to be happy with our service.

I have called mr ***** to let him know he does not have pay the bill.

Let me know if there is anything else you need me to do.

**** ***** Service *********

Consumer Response
I received a letter from a first credit service saying they are wanting payment. I was thinking this issue was resolved. Can we reopen this case?


Business Response
We have removed Mr ***** from our collection agency and have removed the balance that he owes.

We are sorry for any inconvenience this has caused.

If there are any questions call **** at XXX-XXXX.

Bert Black Service Companies

Industry Comparison| Chart

Heating & Air Conditioning, Plumbers, Painting Contractors, Heating Contractors, Electricians, Carpenters, Air Conditioning Contractors & Systems

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.