Business ProfileforMexico Lindo

We have been loyal customers of Mexico Lindo for almost 10 years...until today. We called to place a TO-GO order; after being asked to hold, we waited 10min before someone hung up the phone. Calling back, they finally took our order, said it would be ready in 15-20min. We arrived at the end of the 20 minutes and sat and waited...and waited...and waited. It appeared our order was at the counter just sitting there. Three different people walked by me, all saying they would be right with me. Twenty minutes passed by. After waiting even longer, I stood up and looked at one of the employees, who made eye contact with me but didn't say anything. I waited another 5 minutes and walked out of the building and a young lady chased after me saying, "Your order is ready. Do you still want it?" Her excuse for my wait was "We are really busy."...but TO-GO customers are customers too. I followed her back into the restaurant to get my order (Side Note: They also no longer accept credit card...ONLY cash...in the 21st century!) Upon arriving home, our order was NOT complete. We ordered a large queso...received a small queso. A Mexican plate missing a taco, no sauce on the enchilada, and a meat relleno instead of the cheese one ordered. No salsa was included. And we paid for all this food, and didn't get our correct order. Total time from first call to receiving my order was over an hour! The lack of customer courtesy after 10 years of patronage, the rudeness of the staff...they have lost loyal customers!