BBB Business Review

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This business is not BBB accredited.

Sound Air Solutions Inc

Phone: (425) 585-0685 View Additional Phone Numbers 9505 19th Ave SE Ste 113, Everett, WA 98208 http://www.soundairsolutions.com


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Description

Indoor Air Quality System Consultations


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sound Air Solutions Inc include:

  • Length of time business has been operating
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 13

Additional Complaint Information

On June 3, 2015, BBB recognized a pattern of complaints from consumers regarding advertising issues. Consumers allege a delivery notice is posted on their front door stating a package is being held for them. Consumers allege once they call the number on the notice or read the fine print, they learn the notice is not from a delivery service but is from Sound Air Solutions Inc, which is seeking to make a sales presentation in exchange for a prize. Consumers claim they find the notice deceptive.

Sound Air Solutions Inc has responded to BBB complaints by stating the notice says it is from the Marketing Department at the top, reads “for advertising purposes only” at the bottom and is marked as a promotion.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sound Air Solutions Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: June 16, 2010 Business started: 04/22/2010 in WA Business started locally: 04/22/2010 Business incorporated 04/22/2010 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Adam M Datko, President
Contact Information
Principal: Mr. Adam M Datko, President
Business Category

Vacuum Cleaners - Household - Dealers Air Purifying & Cleaning Systems & Equipment

Products & Services

Sound Air Solutions Inc sells the following brand(s): Filterqueen

Sound Air Solutions Inc offers the following product(s): Defender, Majestic

Method(s) of Payment

Cash and Check

All major credit cards:  American Express, Visa, MasterCard, Discover

We also offer consumer financing

Refund and Exchange Policy

Three day cancellation policy as required by state law.

Complete repair or exchange of equipment during our warranty period.  After warranty period expires a Lifetime Service Policy ensues.  


Customer Review Rating plus BBB Rating Summary

Sound Air Solutions Inc has received 4.11 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.