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BBB Accredited Business since

Sunset Hearth & Home LLC

Phone: (541) 447-1793 Fax: (541) 447-4115 1595 NE 3rd St STE A1, Prineville, OR 97754 http://www.sunsethearth.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers fireplaces and equipment, hearths, stoves, decks, patios, porches and BBQ,s gas charcoal and pellet. They also offer ductless heating & cooling equipment sales and installation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sunset Hearth & Home LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sunset Hearth & Home LLC include:

  • Length of time business has been operating

Factors that raised the rating for Sunset Hearth & Home LLC include:

  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sunset Hearth & Home LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: March 26, 2014 Business started: 04/01/2013 in OR Business started locally: 04/01/2013
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Richard Ridenour, Member
Contact Information
Principal: Mr. Richard Ridenour, Member
Business Category

Stoves - Wood, Coal Patio & Deck Builders Patio Builder Deck Builder Barbecue Fireplace Equipment - Retail Fireplaces

Products & Services

Sunset Hearth & Home LLC sells the following brand(s): and More, Blaze king, Green Mountain Grills, Mitsubishi, Panasonic, Regency, Vermont Casting

Sunset Hearth & Home LLC offers the following product(s): accessories , ductless heat pumps, pellet/gas BBQ, wood/gas Fireplaces, wood/pellet/gas Stoves

Hours of Operation
Monday - Friday
9:00 am - 5:30 pm
Saturday
10:00 am - 4:00 pm
Method(s) of Payment

Visa, MasterCard, Discover, American Express

 

Refund and Exchange Policy
Return of undamaged/unused merchandise is accepted when accompanied by original receipt, for a full refund.
Alternate Business Names
W.I.S.E. Home Improvement

Customer Review Rating plus BBB Rating Summary

Sunset Hearth & Home LLC has received 4.71 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.