Business ProfileforEmerald Outdoor Living INC

Mid February, 2022, I contacted Emerald Outdoor Living for repair on a malfunctioning spa. When I spoke with the repair manager, he informed that the repair person would come out and determine what was needed to fix the spa and it would either be repaired using parts on the truck or if parts were needed to be ordered, then he would return to fix the spa at a later date. I was told the service charge was $149.00. I specifically asked if I would have to pay another $149.00 if the part needed was not on the truck and was told "no- there is only one service trip charge." The repair person returned two times between February and March of 2022, but both times he did not bring the correct part to repair the spa. On 3/10/22, the repair person finally showed up with the correct part and fixed the spa. He left a work order with a $179.00 balance due ($149.00 trip charge and $30.00 part charge). On 3-14-22, I contacted ********************* at Emerald and provided her with my credit card number & paid the $179.00. She stated she would send an invoice receipt, but failed to do so. On 4-05-22, I received a text asking me to review my account showing an invoice for $179.00. I replied with a photo of my **************** card statement showing payment in full. On 7-18-22, I received by mail a statement saying I had an open balance of $149.00. I called ********************* and informed her that I already paid the bill in March. She stated the $149.00 was for a service charge for 3-10-22. I informed her that I was explicitly told there would be ONE service charge. She rudely replied, "that's wrong & I wasn't there, so I don't know what anyone said." I told her I needed her to mail me a bill & itemized history of orders and payments, which she said she "was doing so right now." Despite being told to send me a bill, ********************* pulled my card on file and submitted a payment to my credit card for $149.00 WITHOUT MY CONSENT AND AUTHORIZATION. She never sent a bill or payment history.