Business ProfileforAura Laser Skin Care

On January 2014 I went to Aura for treatment and subsequently bought a CO2 treatment 2 zones and a few IPL treatments the cost was over $1,500 dollars. I booked appointments twice for CO2 treatment but canceled due to medical issues. These treatments do not expire until you use them. My girlfriend bought the same CO2 treatment a couple weeks before me and we were going to do them together. Late April 2023 we were ready to book. She called in April 2023 and the had NO record of her purchase and so I called and they had no record of mine however they do have records of my previous treatments that were not a part of this new package. When I called I was told to send an email of when I thought I bought them and what I bought, I emailed twice and still no reply. My girlfriend ************************* wrote the BBB since she bought the treatment from Aura with credit care, and after your involvement credit care finally sent proof - and **** has been accepting of it. **** said they only have records for 10 years, but it has not been 10 years as I stated they still have my appointments but not my purchase. I bought my treatment with **** of ************ and I called them and they said they only go back 7 years. I would like Aura why they dont have my purchase since they hold records for ****************************************************************************** a copy so if I ever find my receipt they can not say I never bought the package or already used it. I never thought this was going to be an issue, when I booked before and needed to cancel the owner ***** was very understanding.