Business ProfileforDecisions Unlimited, Inc. DBA TechniTrader

Date of experience: 23rd May 2023 Order Number: ORD003381 I am a person with a disability which I disclosed to **** from the Pre Sales team. I was assured Technitrader courses are in line with recognized accessibility standards, like the Web Content Accessibility Guidelines (WCAG) and ** accessibility legislation, like the Americans with Disabilities Act ***** and Section 508 of the Rehabilitation Act. I was assured that Technitrader courses comply with ************* of e Learning including the accessibility. I was also assured, that I will be given extra time to finish the courses (2 years) and that all my questions will be answered by accredited, competent and friendly customer service team. I quickly discovered that Technitrader does not have a team that answers questions but only one Person by the name of ***. Technitrader eLearning modules and quizzes have multiple errors and accessability issues (poor visuals and audio). I have alerted the customer service support ( represented by ***) about these errors and for the reasons know to herself was accused of wanting to steal their courses. *** told me that I annoy her and that she can not work with **** offered Technitrader team full access to my internet and computer so that they can do a full comprehensive forensic investigation but was just informed they decided to stop my access to their courses and refund me the money. I would like my access to Technitrader courses be reinstated or at minimum I was given access to their scans in TC **** as that was part of the original Sales Agreement. I would like my access to Technitrader courses be reinstated or at minimum I was given access to their scans in TC **** as that was part of the original Sales Agreement.