Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Djangobooks.com has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDjangobooks.com

    Music Instrument Store

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3250 NW 59th St, Seattle, WA 98107-3331
    BBB File Opened:
    9/13/2007
    Years in Business:
    21
    Business Started:
    1/1/2003
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Michael Horowitz, Owner
    Contact Information

    Principal

    • Mr. Michael Horowitz, Owner

    Customer Contact

    • Mr. Michael Horowitz, Owner

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    j. B.

    2 stars

    01/30/2022

    I would avoid buying any guitar from this dealer. Communication with seller for me did not exit with this company in Product description and shipping. Also not having an email adress should have been a warning.1.Ordered an ******* T49D/v (double pick up) as shown in their picture. However it was advertised as a T49 V (Single Pick up)Had to inquire and was not sure if I was being told the truth.When guitar arrived, was cold and was covered with moisture due to cold winter weather. Was not packaged well for a fragial guitar. Was in case placed in cartboard box with some styro foam. No plastic wrap over guitar etc.Also neck pick up did not work. Most likely due to moisture.2. Was offered a replacemen which I agreed to against my better judgement.Guitar also arrived poorly packaged in a cardboard boxed that looked like it was already used several times and was ready to collapse. Also had several packing slips that where torn. off. Was not pleased with the playability and asked to return the replacement for a refund.3. After several attemps and much confusion why I could not be sent a return lable, I assumed I was not going to get one, therfor, I took the inative to ship the guitar myself at a cost to me of $167. (Since I not in business of shipping guitars was not sure of cost and did not have any business discount could not seek a discount.)4. Approx 4 days later I got a message from seller saying *** did not pick up the guitar with the teturn label which he created. Would have been nice if he would have told me to be on look out for label from ***.I believe this delay along with the confusion and lack of communication worked out to his advantage and has made me distrustful of this dealer.5.In my last message to seller asked for refund on shipping or the possibility of splitting the shipping cost since believe that the guitar had some issues such as stiff playability and some indentation or unevenness in the neck. Have not received a reply as to date.

    Djangobooks.com Response

    02/01/2022

    ***, sorry again for any inconvenience that transpired with this order. As we just discussed on the phone, there were some communication issues regarding this return which were caused by Amazon's messaging system and possibly the spam filter on your *** email account. I did respond to all of your messages and did send you a *** return label to your *** account, although it seems that not all of these messages were received. We did refund you in full for this order over a week ago so you should have seen that reflected in your Amazon account. If Amazon did not provide you with a full refund, let me know. Thanks again and if you need anything in the future I'd be glad to help.*******************************

    Customer Response

    02/01/2022

    Seems odd seller informed me that a return lable was created after I notified amazon that I was returning guitar with a copy of shipping receipt.Seller could have called me and informed me that he would supply shippimg label at discount rate and deduct shipping from my ****** Since he chose not to it cost me $167.Not real sure but I believe at his discount could have been not much than $75- $100..

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.