BBB Business Review

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This business is not BBB accredited.

Offender Solutions Inc

Phone: (541) 598-4577 Fax: (888) 276-8727 PO Box 1627, Prineville, OR 97754 View Additional Web Addresses

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This company offers classes for court-ordered offenders, including theft programs, anger management programs, tobacco programs for teens, vandalism/criminal mischief programs, bad check programs and alcohol/MIP programs.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Offender Solutions Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Offender Solutions Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 27, 2010 Business started: 12/01/2007 Business started locally: 12/01/2007 Business incorporated 12/11/2007 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity


Business Management
Ms. Lisa Parker, President Mr. Steve Houseworth, Vice President
Contact Information
Principal: Ms. Lisa Parker, President
Business Category

Programmed Instruction Training Programs

Hours of Operation
Support services offered seven days a week.
Refund and Exchange Policy
100% money-back guarantee. If you are taking an Offender Solutions online class because of a court, probation or other legal requirement and the class is not accepted by the judge, probation officer or other person legally requiring it, Offender Solutions will refund your money in full with written proof of decline. An acceptable "proof of decline" must be provided on official department/agency letterhead and signed by the judge, probation officer or the other legal entity requiring the class. Your refund request must be received within 60 days of purchase.

Please be aware that it is your responsibility to confirm with the court, probation office or your attorney as to whether this online class will satisfy your requirements.

General Refund Policy

Online Class: If you wish to receive a refund, please discontinue the use of the service you purchased and contact Offender Solutions to request a refund as soon as possible. If you have not begun any of the lessons ("Begun" means opened or changed your lesson/course status to declare "In progress" or "Completed"), included in your purchase a refund will be issued once:
a) an explanation for the purchase and need for the refund has been provided and
b) a request has been received by Offender Solutions.

If you have begun any of the lessons, any refunds will be at the sole discretion of Offender Solutions.

If you are dissatisfied with the service provided, you are strongly encouraged to contact Offender Solutions either in writing, by e-mail or phone to express your dissatisfaction. If, in the opinion and sole discretion of Offender Solutions, your concern or reason for dissatisfaction is warranted, a full or partial refund may be granted.

Workbook US Mail Class: Once the Workbook has been mailed, there will be no refunds made.

You are encouraged to contact Offender Solutions if you have a concern or dispute with any issue or service involving Offender Solutions.
Alternate Business Names
Theft Talk

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.