Business ProfileforHannah's Pet Hospitals of Oregon Inc

5 years ago i adopted a dog. I quickly signed her up under Hannah The Pet Hospital's membership plan. My complaint is as follows: Shortly after signing up for an "ALL INCLUSIVE" plan, i was told they would not cover certain medications or procedures even though i have in writing that they would. My dog became ill and they could not figure out what was wrong with her however they did shove her in a kennel, sent her home with puke and urine all over her, sent me away time and time again because they lacked the skills to find out what was wrong with my dog, continued to deny me medications that we needed, and finally told me that i needed to seek help elsewhere. I did that, while still under their plan. They referred me to an internal specialist where i am moving forward with a treatment plan. I sent Hannah the bill for this treatment plan as they told me i needed to see them, and they are refusing to pay for the invoice even though my dog is still technically owned by hannah, and they cannot help me any further. They told me to seek help from this specific place, and are now refusing to provide help for this service. Hannah has been the absolute most unprofessional establishment i have ever dealt with. They treated my dog HORRIBLY and I would highly recommend never taking your animal there - they cannot be trusted and their lack of communication is awful. Their veterinarians should not be practicing. It is a complete chop shop and now after i have payed them over $6,000 they are refusing to reimburse me for seeking the outside help they told me i needed to seek. On top of that, they are now trying to charge me for cancelling my membership with them even though my contract states if I have been a member for 5 years, there is no canecellation fee. I could give plenty more details about the poor services and inhumane treatment that my dog received, but i can only post so much on this page. Please save yourself, and your animals, and do not sign up with Hannah.