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BBB Accredited Business since

drugstore.com

Phone: (800) 378-4786 Fax: (425) 372-3800 View Additional Phone Numbers 411 108th Ave NE Ste 1600, Bellevue, WA 98004 http://www.drugstore.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers online health, beauty, vision, wellness, personal care and pharmaceutical products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that drugstore.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for drugstore.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 93 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

93 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 10
Delivery Issues 28
Guarantee/Warranty Issues 0
Problems with Product/Service 42
Total Closed Complaints 93

Customer Reviews Summary Read customer reviews

3 Customer Reviews on drugstore.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: May 18, 1999 Business started: 04/01/1998 Business started locally: 04/01/1998 Business incorporated 02/18/1999 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Ms. Katlyn Gao, Director Mr. Clarence Cameron, Manager Mrs. Kimberley Grant, Manager
Contact Information
Principal: Ms. Katlyn Gao, Director
Customer Contact: Mrs. Kimberley Grant, Manager
Business Category

Online Drug & Prescription Services Teeth Whitening Services Health & Diet Products - Retail Pharmacies Vitamins & Food Supplements Skin Care Internet Shopping

Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Drugstore.com


Customer Review Rating plus BBB Rating Summary

drugstore.com has received 4.6 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.