Business ProfileforSheet Music Online

This company operates under different names, perhaps to avoid the shadow of all the ways they have been caught out for scamming customers under different guises. This complaint pertains to an order placed with americanpianocovers.com for a steinway keyboard cover on March 18, invoice no. ******** and the transaction amount was charged to my credit card immediately. No shipping or tracking information was provided. A few weeks later, we looked back on the invoice and realized that the invoice did not have a street name, and proactively reached out to '*******,' the only line to customer support since the other number provided goes to a third party warehouse and almost always goes unanswered. We do not hear anything back until mid-April, with some vague explanation about the 'tote bags' being held up by the manufacturer for 2 weeks, in line with the same phony story I've seen across customer complaints reporting similar issues. It is now the end of april and we are leaving the country, and have sent multiple requests for a full refund- we have called, sent two emails to '*******' to no avail. This business is an absolute scam and we have zero confidence in the possibility if receiving a refund without engaging a third party arbiter.