Business ProfileforFred Meyer Jewelers Inc

My husband bought my engagement/wedding band from Littmans Jewelers in 2009. They closed and now **** Meyers took over. I have 3 bands (2 wedding and 1 engagement) that were soldiered together. The sales lady told me if they were soldiered togerher then the warranty covers the whole unit so I listened to her. I have sent my ring in multiple times and had repairs done to it with no charge due to the warranty. This past Decemeber I lost my engagement stone. I sent it in on December 26th 2023 and 3 weeks later I heard from them telling me that I needed to pay ******. The stone was covered but they are trying to saying my 2 bands had repairs. First the ring was sent in for the engagement stone- not the 2 bands. They will NOT replace the stones without me paying ******. I emailed multiple times only to get rude messages back. I stated my case over and over about how repairs were covered before even though now they are trying to tell me I never had a warranty. Then why were all the repairs for the past 14 years covered??? Finally I agreed to pay the ****** because I just wanted my ring back! I waited 2 weeks and never heard anything so I reached out again. They told me it takes 3 to 3.5 weeks to get my ring back. I waited two more weeks and reach out again (now it was 5 weeks) and no response. I called and they said they put a note in the computer. Then I got an email a few weeks later stating that my ring was shipped elsewhere because they are looking for a diamond and now they can't tell me how long until I get it back. It's March 17th and no ring and no update. This company had been rude and disrespectful and poor customer service. I do not feel I should have to pay ****** anymore as I have been waiting forever with no communication. They are holding my ring hostage and backing me into the wall! I will NEVER buy from them again and I want my ring back asap! And I do NOT want to have to pay ****** for this headache!