Business ProfileforRanger Heating & Cooling, LLC

This business is trying to pull a classic bait and switch. Their tech showed up to do a tune up on my HVAC system. He indicated that the one time service was one price (Approximately $275) but that if I subscribed to a Gold Plan annual servicing, I would get two visits per year for $400. I agreed. He changed the air filter in the system with one of their filters, indicating that this was part of what's included in the annual plan. It was clear that this visit was the first of two included in the plan, both in how the choice was presented and with the inclusion of the air filter, which as the tech said, was part of what's included in the plan. The tech had me approve a $32 charge on site for the first month's payment.I was not presented with an actual invoice, but shown only a signature line for the amount of $32. However, the invoice I'm uploading clearly seems to imply that I signed this document. In truth, I saw none of this information and was asked only to authorize the first month of an annual plan.Later that day, the office emailed an invoice for the cost of a one tine visit in addition to the first monthly payment for the annual plan. I wrote back indicating that I was told the visit was considered the first of the two in the annual plan and that I was expecting to be charged for the annual plan only. The office insisted that they were charging for both. The charge to my bank includes both despite the office staff now saying they were charging us for just the one time visit. This amount is also approximately $50 more, before tax, than what was quoted on site by the tech.I want the company to be put on notice that this practice of bait and switch is not acceptable.