Business ProfileforFurnace Doctors

After I paid the $85.00 fee, Furnace Doctors (**) was dispatched by First American Home Warranty (FA) to verify a home furnace problem on Nov. 2, 2022, (Ref: FA dispatch # *********, Furnace Doctor ******* 36554).** confirmed the issue and recommended replacement that same day. FA requires reports to be filed within 48 hours, but after 10 days, the ** office had still not filed.I talked to First American and they confirmed they never received the report; they tried to contact ** from 11-11-22 through 11-15-22. Then I tried:Message to Furnace Doctors on 11-16-22; no response.Message to Furnace Doctors on 11-17-22; no response.Message to Furnace Doctors on 11-18-22; no response.11-18-22 Furnace Doctors finally answered and once **** realized they hadnt filed the report she couldnt get me off the phone fast enough to do it.FA ordered the new furnace 11-19-22 which arrived in **** ********** on 11-23-22.11-24-22 through 11-28-22 I tried to get ** to schedule an appointment and was ignored.11-28-22; 11:30 AM; I called Furnace Doctors and **** answered, when I said the furnace was in the warehouse and that Id like to schedule, and she kept telling me thats not the way it works, I asked her to put in the notes that I was following up because F.D. had forgotten about me before, she said she would put that in the notes.11-29-22 to 11-30-22; still no response from Furnace Doctors, no scheduling call.All those weeks we were experiencing sub-freezing temperatures and people were sick in the house. At that point due to Furnace Doctors poor performance and negligent customer service, it was in our best interest to contract the job ourselves and have F.A. re-reimburse us.I called another company and they had a new furnace installed within two days.I would like Furnace Doctors to refund our $85.00 fee and it would also be a good gesture to re-reimburse us for the $167.20 we had to spend on space heaters (not to mention electricity). Thank you.