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Find a Location

Columbia NW Heating OR, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforColumbia NW Heating OR, LLC

    Heating and Air Conditioning

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    PO Box 622, Scappoose, OR 97056-0622
    BBB File Opened:
    9/13/2007
    Years in Business:
    35
    Business Started:
    2/1/1989
    Business Started Locally:
    2/1/1989
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Brian Sofich, President
    • Mr. James Hutton, Secretary
    Contact Information

    Principal

    • Mr. Brian Sofich, President

    Customer Contact

    • Mr. James Hutton, Secretary
    Additional Contact Information

    Fax Numbers

    • (503) 543-6285
      Primary Fax

    Website Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/30/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I hired this company to do a repair on my ac unit based on Home Depots "preffered contractors" recommendation.The first technition that came out determined that the control board for my system had burned out and the entire system needed replacement. While I was scheduling for the sales appointment the tech said he did me a "favor'. He was able to rig my ac to run by using electrical tape to bypass the emergency shut down switch. He told me "hopefully this will last until we can get the new unit installed".What he didn't tell me was that if something happened the unit it would not shut itself down to prevent further damage.3 days later after running 24/7 on 98degree days the condensation pump could not keep up with the unit and could not shut unit down. Instead. It created a flood in my garage and destroyed property.Home depot accepted responsibility as they sent them to my home. They even filed a claim with their insurance company "*******".After weeks of run around, ******** kicked issue to Columbia nws own insurer.Federation. They dismissed my claim stating their "investigation" shows their insured as not liable. The guy basically called me liar and said the tech did not leave with anything running. They also made several false statements about my unit that I have direct proof refuting.No inspection ever happened. No one ever even came to my home to view unit OR damage other than the company in dispute. As I was in contract, I went ahead with the install. Manager *** made it seem like he was actually going to do something to resolve the situation..but apparantly that was only until my payment cleared. Currently, the install they did has failed inspection due to electrical issues and wrong sized safety drain pan put under unit. Inspector said entire thing needed to be removed and redone. I have heard 0 from them.how many opportunities do I have to give them to fail?I will be filing a suit against them, insurer and depot can come along with them.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nancy R

    5 stars

    06/17/2021

    Needed AC repair during a heat wave. Because of a very good service fee I went through the Home Depot service department and was put in touch with Columbia NW Heating & Air Conditioning. It was a pleasurable experience from start to finish. Everything is documented by email and kept very current every step of the way. I was contacted by phone to set up a service call and everything went according to what was discussed. I received an email with a photo of my intended service representative and also a phone call on the scheduled day when my service rep was on his way. The service rep., Nick J., arrived and set to work immediately. He was very knowledgeable and efficient - working through the unknown reasons for the failure of my AC unit while apprising me of helpful insights into its mechanics. Repairs were effective and reasonably priced as well as warrantied. Nick J. observed the virus protocols and wore covers on his shoes when he checked the inside thermostat. He checked EVERYTHING and I have every confidence in the repairs. This has been the best experience and I highly recommend Nick J. and Columbia NW Heating & Air Conditioning.

    Local BBB

    BBB Great West + Pacific

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