Business ProfileforCapital Heating & Cooling

We purchased a new furnace and heat pump in 2019 from Capital that they then installed. Less than a year later the pump failed due to a faulty control board. They installed a new one. Less than a year later the heat pump stopped working again and their technician determined that the control board had not been wired properly, and fixed it and adjusted the temperature control. In February, 2022, about a year later, the heat pump stopped working. Capital sent out a mechanic to determine what the problem was and he said we had to pay $150 for his consultation before they would order the part and fix the heat pump. I felt that I shouldn't have to pay this fee since we had been having so many problems with this heat pump that was less than 2-1/2 years old. After contacting ***************** I was told that we had to pay the $150 before they would go any further. I agreed to pay it, since they would not listen to anything I had to say about it and then they sent an estimate for over $1500. I called **************** again who said I would have to speak to *****************************. When I was finally able to get him on the phone he stated that we should have bought the service agreement that would cover labor on any repairs and would not consider any reductions. I asked him if this was the way to treat a customer and suggested that I would give them a negative review if they wouldn't respond to my complaints. I told him that they were the ones who sold me the heat pump and that I didn't think I would need to do many repairs on a brand new heat pump within the first few years, which is why I declined the service agreement. He said that in the end, I chose the heat pump, not him, and that they didn't really need my business and that I should find another company to do the repairs. I did find another company who did the repair and charged a total of $700 for about 3 hours worth of labor. All the technicians were very helpful but watch out for Management/****************.