Business ProfileforCarpet Liquidators

I paid the full **** for carpet and installation. The installer came out on 07/13/2022. The installation was substandard. There are visible staples on the top step (pictures 1 and 2) and on the bottom step (picture 3). The staples on the bottom step are particular egregious. You will notice that picture 3 is not a closeup. I did not magnify the image in order to find small imperfections. You can literally see the staples from 10 feet away. You should not be able to see carpet staples after a professional installation. The carpet on the landing is not square. It is quite noticeable with the naked eye, although not super obvious from the pictures. But if you look at the edges (pictures 4-5), you can see where the pattern is not square with the wall. And you can also see that the landing pattern is not square from picture 3 as well. The direction of the carpet on the bottom step is out of sync with the rest of the installation. The carpet on the stairs flows down--the pattern is vertical. The patter of the carpet on the landing is also vertical. However, the pattern on the bottom step is horizontal. I am fairly confident that it is not standard practice to have the pattern of one step go in an entirely different direction from the rest of the install. (pictures 6-7)Picture 8 shows odd strings coming out of the carpet on the top step. I cannot pull them out. So...am I suppose to cut them? Will that damage the integrity of the carpet? I notified *********************, my contact at Carpet Liquidators immediately via email on 07/14/2022, with these same complaints and same pictures. That was 10 days ago. He has my email, my phone number, and my home address. None of these mediums was convenient enough to use to respond to my complaint.