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Find a Location

Johnstone Supply Inc has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Johnstone Supply Inc

      11632 NE Ainsworth Cir Portland, OR 97220-9016

    • Johnstone Supply of Salem

      3080 22nd St SE Salem, OR 97302-6300

    • Johnstone Supply

      250 south mulberry st ste 112 Mesa, AZ 85202

    • Johnstone Supply Inc

      2215 W. Lone Cactus, Suite 1 Phoenix, AZ 85027

    • Johnstone Supply Inc

      650 North 99th Avenue Ste 109 Avondale, AZ 85323

    Business ProfileforJohnstone Supply Inc

    Electric Heating Manufacturers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Johnstone Supply Inc has 13 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Johnstone Supply Inc

        11632 NE Ainsworth Cir Portland, OR 97220-9016

      • Johnstone Supply of Salem

        3080 22nd St SE Salem, OR 97302-6300

      • Johnstone Supply

        250 south mulberry st ste 112 Mesa, AZ 85202

      • Johnstone Supply Inc

        2215 W. Lone Cactus, Suite 1 Phoenix, AZ 85027

      • Johnstone Supply Inc

        650 North 99th Avenue Ste 109 Avondale, AZ 85323

      Headquarters
      11632 NE Ainsworth Cir, Portland, OR 97220-9016
      BBB File Opened:
      3/26/2014
      Years in Business:
      43
      Business Started:
      2/13/1981
      Business Started Locally:
      2/13/1981
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Johnstone Supply of Salem
      • Johnstone Supply of Montana
      • Johnstone Supply Of Portland
      • Johnstone Supply Of Bend
      • Johnstone Supply Of Eugene
      • Johnstone Supply Of Tigard
      Business Management
      • Ms. Julie Schultz, Interim CEO
      Contact Information

      Principal

      • Ms. Julie Schultz, Interim CEO

      Customer Contact

      • Ms. Julie Schultz, Interim CEO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/22/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      About 1 year ago, I had an independent contractor purchase and install a heat pump and air handler that the contractor purchased from the Johnstone Supply location in *****, **********. As it turned out, this contractor installed a much smaller unit than what we had agreed to, and now my wife and I are suing the contractor. In the course of our research on this matter, we learned that the "contractor" was not actually licensed in the *******************, and had not been for some years. He did not even have a UBI number, which is required for any business in the state.My wife and I have learned a bitter ****** about the importance of checking the credentials of any professional we hire. But we also realized that Johnstone Supply is abetting the behavior of rogue installers like this one. Their own website states "Johnstone Supply is wholesale only and does not sell directly to homeowners. We are a wholesale provider of parts, supplies and equipment to HVAC and Refrigeration professionals." If you attempt to sign up for an account with the company, the first thing they ask for is your credentials as an installer.What is clear to me is that Johnstone Supply is only occasionally, if ever, verifying the credentials of the contractors they work with. If they were, they would have noted that our installer was not licensed at the time the he bought our unit from them.We believe that Johnstone Supply could help the community, and themselves, by actually vetting all of their buyers. If they opt not to do this, they might as well just start selling to anyone.

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Great West + Pacific

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