Customer ReviewsforPerma Dry Waterproofing & Drainage

They seem to think they can outsmart people with their shotty repair and neglect to take ownership of it all.We had them come out around two years ago, install two pumps and a backup battery fast forward to now and they refuse to fix the issue, and say that the warranty isn't valid. They are a big-time scam, we have conversations saved, receipts, etc. They will do anything they can to get out of what they are liable for. We will be reporting them to the better business bureau and won't leave this be until they are do what is RIGHT.

I was quoted one number for a combo service that included the fee for both services and a discount that was advertised in a mailer. The serviceman came late two days in a row, never texted or called to update us on why he's late, and didn't have the right part to finish the job on the first day as agreed (and we had to call the company to find out what is going on, to their surprise). After he finished the job, he claimed to waive the fee for one of the services, but the final price was the exact same number as was originally quoted (which had included the "waived" service) ... so in other words nothing was actually waived but he just made a zero next to that service on the invoice to make it look like it was. I asked if they could honor their original quote (that included both services, not just one) with the discount from the mailer and then, in addition, to waive the fee for one of the services to honor their comp offer due to the serviceman's poor professionalism. They did not, but essentially said "take it or leave it." I have had a good experience with them in the past, so I'm giving them a 3 star instead of a 2 or less. But this was not a very professional or ethical scenario, and I hope they get better at communicating well with each other, with their clients, and in being consistent with their pricing.