Business ProfileforValve Corporation

On January 26, 2017, BBB recognized a pattern of complaints from consumers regarding service, customer service, billing, and refund issues. Complaints allege that consumers purchased a game, however it would not load, or when it did load it would not run properly.

Consumers allege when requesting a refund due to the game not running properly, they are denied a refund based on the company’s policy of the game showing that it was played over two hours. Consumers allege they did not play the game for two hours and it’s logging the time it took for the game to load, not playing time.

Consumers allege they were banned from their account for no reason. They were provided a canned response, but no detailed information why they were banned.

Consumers allege their accounts were hacked, and items in their account were stolen.

Consumers allege they received unauthorized charges for games they did not purchase.

Consumers allege when purchasing a gift card, the PIN number from the card is illegible for the gift card to be used.

Consumers allege they were promised a refund from the company, but they did not receive a refund.

Consumers allege they were double charged when purchasing a game.

Consumers allege they are scammed when trading weapons with other gamers.

Consumers further allege they purchased a game based on the features advertised, however when playing the game they found the features were not as advertised.

Consumers further allege when receiving a response from the company concerning their issues, they were given general responses or the company was unresponsive altogether.

BBB reached out to the company in an effort to address the underlying cause(s) of its pattern of complaints. 
 
As of today, Valve Corporation has not responded to BBB.