Customer ReviewsforMerchants Credit Association

Terrible customer service, first guy wasnt willing to get me any information regarding the claim, I figured it out on my own that this was a wrongfully sent to collections was able to get it canceled and the 2nd person I talked to interrupted me and proceeded to raise her voice to over power mine in asking a question but wouldnt give me time to explain or respond. I hope the company sees this and listens to the recording and acknowledge how poor their customer service/care is. There are some people in this world that dont have debt, regardless and I sure dont appreciate being treated like s*** and I dont think its appropriate to be rude especially when finances are already a rough subject. Show some compassion.

Called to find out the status of my account and representative was very rude, kept interrupting as I was asking for clarification, and eventually hanged up on me. I really hope the company would address this sort of behavior. Totally not acceptable.

I get occasional calls from this company and never answer them. They don't leave a voice mail, either, which right away puts me in high suspicion mode. Any reputable company calling for a legitimate purpose would leave a message.If they're truly calling about a debt (and I can't think of any that aren't already on a payment plan) then I want something in writing anyway. I don't respond to ANY kind of telephone soliciation.

Unbelievably rude from the beginning. ZERO human decency. I received a call from them regarding a payment I owed at a medical clinic. The outstanding balance was a mistake and I was just trying to get some more information. The woman was rude from the beginning. She talked down to me and said she didn't "care" about me or anything I was saying as I was the one referred to the collection agency - I mean WOW. In time of Covid and financial strain, it saddens me greatly that people like her (and this company) exist. As a teacher of 5th graders, I teach my students to be kind and to treat all human beings the same way. Basic human decency would be the LEAST expected from this company and I didn't even receive that. These are real people with real lives they are speaking with. As a single mom of three children, I am horrified at the way I was spoken too. No one should be made to feel the way she made me feel. I am grateful the call was recorded so there is proof. Completely unprofessional. Awful people skills and I was made to feel in trouble, stupid and unworthy of her time. I am talking with ******** ******s billing department and supervisor and will do everything in my power to get ******** ***** to drop this company and take up with another company for their collections - a company that will, at a minimum, be professional and kind.