Business ProfileforGT Auto Sales
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 701 2nd St NE, Puyallup, WA 98372
- BBB File Opened:
- 9/4/2009
- Years in Business:
- 15
- Business Started:
- 11/1/2008
- Business Started Locally:
- 11/1/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- GT Auto Imports
- GT Auto Sales & Service
- GT Auto Sales II
- Business Management
- Mr. Gary Johnson, President
- Mr. Teresa Johnson, Member
- Contact Information
Principal
- Mr. Gary Johnson, President
- Mr. Teresa Johnson, Member
Customer Contact
- Mr. Gary Johnson, President
- Additional Contact Information
Fax Numbers
- (253) 507-8078Primary Fax
Website Addresses
- (253) 507-8078
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jen W
10/29/2023
GT Auto Sales Response
10/30/2023
First of all, I apologize for the inconvenience, distress, or problems created by ******************** headlight malfunction.
We take great care to ensure that important matters such as this are properly managed, although due to shortages in part supplies and delays in delivery we have not met this consumer expectations.
GT Auto replaced the driver's side Adaptive Headlight in August 2023, at the time of repair the headlight was functioning properly. On or around October 19th, 2023, two months after the headlight replacement consumer bought the vehicle back stating the adaptive headlight warning light was on. During diagnostics GT Auto was able to confirm owners concerns and found that the driver's side headlight had been damaged and now had water intrusion damaging to the adaptive module resulting in the warning light.
After discussing with ****************, GT Auto agreed to replace the adaptive headlight under "Goodwill," however we do not stock parts and depend on deliveries, due to supply shortages and delays in deliveries repair times have increased to ***** days. Upon replacing the Adaptive headlight and attempting to confirm that the part was functioning properly, it was noted that the warning light was still illuminated and removal of the module from the headlight indicated that the wrong parts were shipped.
**************** was telephoned immediately after speaking with the parts supplier and obtaining an estimated time frame for the correct part to be delivered. It was explained to the consumer that the non-adaptive headlight is still in the vehicle and functions, but it is not adaptive so the lights will have to be turned on and off. Customer agreed to return with the vehicle on or around November 8, 2023, to have the non-adaptive headlight swapped out with the adaptive headlight.
Unfortunately, we must rely on the services of others to complete some repairs and as a result were unable to succeed in meeting consumer expectations.
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