8 Customer Reviews
Review from Ryan M
1 star04/08/2024
Dont recommend - go somewhere else. Sold me Tacoma with a failed brake booster/master cylinder. Now I have an expensive repair to do on a truck I just a week ago and have only driven TWICE. Salesman gaslight me and told me it was because they just changed the brake pads. Nope. First time Ive been tricked and bought a lemon after 12 car purchases in my life, I know its hard to make sales right now with the economy the way it is but this is low. Im lucky that nothing happened to me or my family. Go somewhere else.
Michael's Toyota of Bellevue Response
04/09/2024
To the Better Business Bureau,
The customer purchased a vehicle from us, unknowing that there was a problem with the vehicle after the purchase. We checked all our records and spoke with the salesperson, no mention from the customer that they were having an issue, the customer did not contact us. We are trying to get in touch with the customer to see what the issue has been. No reply as of today.Review from Natasha B
1 star12/02/2023
Terrible Service. The last three times that I have taken my vehicle here, there have been problems.60k service - 15 miles later the check engine light came on and it was a oxygen sensor that they had not put in properly Oil change - forgotten to tighten the drain plug and all the oil leaked out onto my driveway - could have blown my engine. When I called the service department they said it's "normal" for excess oil to leak out. I'm not stupid and insisted that they check it and they found the problem.Now - another oil change and asked them to check and remove the rat nest in the engine bay. They said they did, the tech didn't. They drove the van back in to have the tech do this, and I get back home and the rat nest is still there. How can you trust people like this? No trust here anymore.Review from Lita L
1 star09/19/2023
I contact them threw email wanting to see what they had on lot and how much my trade in would be.I been looking other places cause ** was not helping me with information. SO I DONT HEAR BACK FOR ********************************************************************************** COMPANY THAT I MOVED FORWARD.He gets iratated and days don't cont him witch ot was other way around and said his boss agreed which I was kind and needed help .That kind of behavior does not need to express to a customer. THANK YOU BUT I FEEL IF A . BOSS SUPPORT S HIS BEHAVIOR JC that it's a place I not giving my business toReview from Parveen K
1 star06/19/2023
**** from sales is very pushy and I never will work with them.They made my test drive a fault of me if I didnt pay for new vehicle in the same visit.Michael's Toyota of Bellevue Response
06/20/2023
**************,
We are sorry to hear about your experience and wanted to let you know that we don't have a **** on our staff but if you would contact us, we would be happy to help. Please contact me and I will get you to a salesperson that can help you find the vehicle you are needing.
Sincerely,
***********************
Guest Relations Manager
Michael's Toyota of Bellevue
************
**********************
Review from Hugh H.
1 star10/25/2022
My daughter ****** took her 2017 Corolla in for a 60K service on 10/11/2022 $389 (some unnecessary charged) later. But my complaint that they're using scar tactic about her brakes at 0 and 1mm. Vehicle is unsafe to drive. I took it to ******************* Tires for a free brake inspection | comments : Front 6mm rear 4-6mm. nothing wrong with your brakes. I won't be back at *******'s Toyota, taking my business somewhere I can be trusted.Michael's Toyota of Bellevue Response
10/26/2022
This is regarding the post to BBB, review ID ******. ********************** would be happy to reinspect the brakes and tires with the customers present and have to opportunity to go over the recommendations from the technician.Customer Response
10/26/2022
I am a long time customer for years, but nothing going to bring me back to your dealership.Review from Vitaliy S.
1 star10/14/2022
I am not complaining about the job they did with replacing my cat on ** Toyota Prius. It seems ok.The problem that someone used my car when it was staying on Toyota *******'s dealership. Moreover, whoever used it was placing the big dog (l think it was big because the smells like s*** and l have a lot of dog fur in my car.It turned out out l am allergic to dogs and l had to go to the Pharmacy to buy pills. When l realized that l have a problem in my car l was driving that car and l could not breathe. I was even afraid not to make it to the pharmacy. I don't understand how they could use my car and even put my life to risk by driving with a dogMichael's Toyota of Bellevue Response
10/26/2022
This is in response to review ID ******. Vehicles being repaired in service are test driven to evaluate the concerns and if needed driven after the repairs are completed. Service vehicles are not taken off site for any other reason, they are locked in the parking garage until returned to the customers. At no time would we have an animal in a customer's vehicle, we don't have pets at the dealership.Review from Andrew U
1 star09/13/2022
They tried to sell me a used truck at 49k . New listing is 42k msrp and this is a used truck but they think 7 k more is ok and wont budge . Its ok as 2023 comes out in October and have one saved . Stupid business fails at sales . Just go anywhere else for real service and to pay less . F*** these a*******Michael's Toyota of Bellevue Response
10/26/2022
This is in response to the review ID ******. We are happy to sell them a new vehicle at MSRP price and place an order. The Certified vehicle mentioned was sold at Market Pricing. Just let us know what you would like to do.Review from Erin
2 stars10/13/2021
I went to sell my car at a set appointment time. They already had looked the car over 2 weeks prior and gave me a quote for the car (1/4 of the ***** Blue Book Price). When I got there it took over an hour to sell the car and then they didn't pay me for the car. They said they would mail me a check in a month! They never said they would wait to pay until a month goes by.
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