Business ProfileforNorthland Group RA LLC
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- Mercer Island, WA 98040-3098
- BBB File Opened:
- 9/26/2011
- Years in Business:
- 13
- Business Started:
- 10/1/2010
- Business Started Locally:
- 10/1/2010
- Business Incorporated:
- 9/30/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Rik Norman, Member
- Mr. Anthony Landers, Member
- Mr. Richard Norman, Member
- Mr. Tony Landers, Member
- Contact Information
Principal
- Mr. Rik Norman, Member
Customer Contact
- Mr. Rik Norman, Member
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sandra S
10/07/2023
Northland Group RA LLC Response
10/08/2023
Ms ******************* has mental health issues. Her statements are completely fallacious. she automatically assumes the worst. Rather than actually listening to what I was saying when I spoke with her, she kept interrupting to telling me all her ailments and issues in her life. When someone is interrupting like this they are already thinking about what to say rather than listing to the other person.
Both of the events Ms ****** mentions (returned package and fob activation) were out of our control. We did our part and mailed fobs within a couple days of her request. It was unfortunate there was a delay by the postal service and eventually the post office returned the package to us. Rather than resubmitting via mail, I hand delivered fobs to her to avoid further delays.
We also do not submit request to activate fobs until they are in an owners possession (this is for security reasons). As I explained to her at that time, it typically takes one or two days to activate depending how busy the locksmith. Rather than jumping to conclusions, assigning blame and posting complaints, it would have been to her benefit if she would have waited like I explained.
None of this was actually an issue until Ms ****** had the fobs in her possession and suddenly everything was an emergency in her mind.
Further, I checked my phone; there were no messages from her.
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