Customer ReviewsforStandard TV & Appliance

Can I leave a negative star rating??? The current service issue is what prompted me to write this review. NOTE: As you can see below, it takes a lot for me to leave a negative review. SERVICE: I wish I would have looked here before going to Standard. Purchased the extended warranty for our fridge with the discussion (with the sales **** that I wanted local service (i.e. Standard service!). Now find out that they hire a 3rd party, who hires a 4th party, who hires someone else! NO HELP from Standard at all to get this resolved. Going on 3 days without fridge and now being told it will be another week before someone comes out! ARE YOU KIDDING ME! I am so upset I don't even know what to say. STORE: (This didn't make me leave a bad review - but add on the service and I'm leaving a review.) We were looking to purchase the remaining kitchen appliances and visited 3 Standard Stores - on their big sales day - money in hand! Salesman argued with us at the first one - actually argued with us! 2nd one was better, but he didn't really want to look up prices for us. 3rd store completely ignored us. The vendor *** was the only one that even talked to us. We ended up going to ***** and they were amazing - every time we went in!I'll never go to Standard again.

So angry at the lack of communication, customer service, and follow-up from ********************. We had an issue with our delivery and install. Despite my calls, emails, and letters, the business was very slow in communicating and responding.. But there was another issue that is more frustrating. We were charged a certain amount for the delivery and install, but later I found out those charges were reduced and I should have received a refund for the difference. After multiple phone calls and emails, the response has been lackluster at best. It is as if they just think the issue will pass. Repeatedly, I have asked for the contact information of the *** and no one will give it to me.Shame on Standard Appliance for their poor follow-up and communication.

In 2020 we purchased a new stove. The crew that cut the counter tops did a shoddy job and it took four trips to finish the install and cover their damage. In 2024, we purchased an electric stove and overhead microwave. The delivery men were rude and acted like they didn't want to be here. They pulled the old stove out and ripped the plug from the wall. The stove did not fit flush against the wall because of the original cut job. They advised me to call customer service and left. I paid $340 to not only fix the plug, but finish cutting the counter in a straight line so the stove would be flush. On the promised delivery day a week after the stove, the microwave was supposed to be delivered and installed. After the company telling me it was on the truck, and wasn't on the truck, the original salesman called. He said he could guarantee a future delivery date, two weeks out. I cancelled the order and demanded a refund. I gave them two chances and they failed on both. The salesmen just want to sell the appliance, and are not concerned how/if it will fit. I can barely give them one star. DO NOT buy here. They've obviously lost what customer service means.

I bought a Maytag Commercial Washer and Dryer from Standard in Spring 2021. The dryer motor burned out and is under warranty from Maytag. Standard will not fix the item, even with me offering to pay for few extra miles. Standard delivered the Washer and dryer here, as well as a freezer. It took 8 months to get the freezer. They were happy to take the money then for the sales, but lack follow up care for their customers. Spend your money elsewhere.

We tried to purchase two washers and driers, from *********** and Appliance in August of 2023. We had salesman, ****** S******* come out and measure and direct us to correct appliances. In due course he had 3 delivered. None of them ran/operated! 1-he ordered an electric one instead of gas-which he observed when selecting-had us pay Reliable for changing gas to electric+cleaning fee;2-the next two he sent a repairman for out of the box items. ****** said they were broken because of our bad electricity and water supply-all updated within 15 years! He had a plumber and electrician come out to tell us-all systems are in perfect working order. **** told repairman the machine was faulty and to return. *********** and Appliance will not take any responsibility, for their behavior of costing us $400.+ to prove to them-their products are defective.We would like our bill to be paid because we did absolutely nothing wrong. It is now November and we have cancelled our order, no machines and no refund.

I purchased a microwave 3 years ago, with a 5 year extended warranty. They never sent me a copy of it and, when I needed to use it, I learned you need to go through their ******* insurance company. But, no, the insurance company said to go through Standard. I requested cancellation and a refund of $81. Sat on hold twice for over 30 minutes. Four weeks later, the only human working with me is customer service, and she apologized because of no communications from management, and cancellation/refund needing at least 4 employees' approval. I have filed a consumer complaint with the government, and recommend that you avoid this company, and in no case purchase an extended warranty. Standard is bad news.

Standard TV and Appliance should be ashamed at the way they are doing business. We ordered an oven/micro combo from them almost a year ago and still don't have it. The best part is "we don't exactly know where it is and when you will get it." Well how about you reach out to the local sales *********** he doesn't like to talk to customers." Are you kidding me? What a joke and what a racket that they have no problem taking my money but have trouble getting me the product I order. If you can't get the product then why do you sell it? This is the most absurd business I have ever seen. It is an OVEN, not a custom home. There is no reason someone should have to wait for over a year for an OVEN!!!

We bought a new washer and dryer at Standard TV and Appliance for over $2000 and purchased the extended warranty for 5 years. After 2 1/2 years, both appliances were broken. We called the warranty company and it took 6 months for them to fix the dryer. Shortly after the dryer was fixed, the washer went out completely and they still haven't fixed it OR contacted me after many attempts to get it repaired. It has been 3 months now just trying to get them to call me back and tell me when/what they are going to do. What aggravates me is that they sold me LEMONS and even after purchasing the extended warranty, they still are doing nothing to fix the problem. I've called so many times and nothing from them. These guys are crooks and their service STINKS!

I can confirm that my experience with this company is similar to those that are highlighted in other reviews. This company does indeed earn the BBB rating of "F".When delivering my fridge, the driver and I walked through the route from the truck to the installation space. We highlighted all the obstacles to avoid while the fridge was being carried by the two workmen. Five minutes later, the two workmen carried the fridge full speed ahead with complete disregard for the conversation that had just occurred. After playing high-speed bumper cars with my counters, there were two dents left on the panels of the fridge. When I confronted them about it, they rolled their eyes. They told me to contact the sales rep to have the dented panel replaced. Of course, the sales rep has never responded to the messages that have been left.

I had a very frustrating experience dealing with Standard Appliance when I bought my last refrigerator from them recently. I had previously purchased other appliances over the years and my previous experience working with them was good, plus I wanted to support a local business. Not so this time around and they won't be getting my business again. So much for customer loyalty! They lack any kind of effective coordination between the various departments; sales, delivery and customer service and mistakes were made on their end from the get go, creating extra tedious work and time wasted for everyone involved. They say that " time is money " and so I don't know how they will be able to stay in business with their poor performance as a business. I expect better when I am spending hundreds of dollars. Wish I had checked their reviews before I purchased anything more from them.