Customer ReviewsforGridiron Guys Construction, LLC

*** promised a quote in two days and still no wordmoving to other companies that want business.

Thank you for taking the time to share your concerns with us on BBB. We value all feedback, as it helps us continually improve our services and ensure we are meeting the expectations of our valued customers.I'd like to address the concern you've raised. We were in active communication with your husband regarding the matter you mentioned. Our records indicate that we proceeded in good faith and have presented a proposal that we believe is fair and in line with your expectations.Our primary goal is to ensure our customers are satisfied and to resolve any issues that *** arise. If there are specific aspects of our proposal or our communication that you'd like to discuss further, please do not hesitate to reach out to us directly. We are more than willing to review any concerns and work towards a resolution that is satisfactory for everyone involved.Thank you for your understanding, and we hope this matter has been resolved to your satisfaction.

I have had multiple issues with several flooring installations with this company. Not only does it take forever to get a response, if you get one at all, but there is no sense of urgency for anything. I recommended them to a friend and they installed carpet only to have it completely buckle on every single room only two years later. Not to mention the installer brought his sons who smoked in her house and clogged her basement toilet. Initially when my friend reached out to have the issue resolved she was slapped with a $700 estimate, and then the direct contact information to a carpet repair guy to get her off their back. We have since reached out and they have yet to resolve the issue. Overall I would not recommend getting your carpet from Gridiron Guys.

Thank you for providing your feedback and letting us know about this issue, ****. We set a high standard for ourselves over our 20 year history and are truly sorry to hear that standard was not met in your interaction with us. As we discussed over the phone and via text, your friend was two years beyond our warranty period. In trying to minimize cost, we put her in touch with our installer for a direct quote and continued to monitor the situation. Regarding your request for a resolution, we understand that you were looking for a complimentary service. However, offering free services outside the warranty period is not a viable option for us. We strive to provide fair and reasonable solutions to all our customers. Threatening to leave a negative review in order to obtain free services is not in line with our company policies and principles. We believe in fair and transparent business practices and cannot compromise our integrity in such situations. We value your patronage and appreciate your feedback. If you have any further concerns or would like to discuss alternative options for resolving the issue, we encourage you to contact us directly at 330-573-7967. We are committed to addressing your concerns in a fair and reasonable manner. Cheers, Gridiron Guys Construction