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Consumer Complaints

This Business is not BBB Accredited

Peter's Professional Landscaping

Phone: (330) 722-8884Fax: (330) 722-3370

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
07/03/2012Guarantee / Warranty Issues
06/16/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor service estimate or agreement

Complaint: Services paid for were either not completed and some were not finished appropriately or still needs work. Business is unresponsive to calls & messages
We signed contract with ****** back in August of 2011 to have backyard regarded, new seed, rolled, etc. The initial work was completed on 5/25/12. We paid in full with the understanding that future work outlined in the contract (after yard starts coming in) would be completed; such as more dirt may be needed (our cost), overseeding (their cost), keeping up with fertilizing program (our cost). The work that has not been completed is rolling the yard and fixing the phone line area (some work was done in 2013, but still needs attention) in the yard damaged by ****** workers when the yard was first installed in 2012. Also, yard may need more seed, but we cannot get anyone to come out to evaluate the yard. It was agreed the yard would be rolled in 2013 in the spring (never was) and in the fall of 2013 (never was). We contacted ****** the end of March of 2014 and he said to call back the first week of April, 2014 because he was on vacation at the time. We have called two or more times a week since, stopped out at his business in the mornings weekly to see if we could talk with someone (no one is around when we stop or no comes to the door when knocking), sent a couple of text messages, and spoke with his workers at ************ in Medina about three weeks ago. The workers there took my wife's name and number and said they would have ***** ****** call us back. We have yet to receive a call.

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

Industry Comparison| Chart

Landscape Contractors, Snow Removal Service, Patio Builder, Lawn Maintenance

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