BBB Business Review

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This business is not BBB accredited.

SummaCare, Inc.

Phone: (330) 996-8410 View Additional Phone Numbers 10 North Main Street, Akron, OH 44308 View Additional Email Addresses http://www.summacare.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for SummaCare, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

2 Customer Reviews on SummaCare, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 28, 1997 Business started: 10/15/1992 Business started locally: 10/15/1992 Business incorporated 10/15/1992 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

The Ohio Department of Insurance
50 W. Town Street Third Floor - Suite 300, Columbus OH 43215
The number is NAIC#95202.

Type of Entity

Corporation

Business Management
Mr. Claude M Vincenti, President of SummaCare & Government Relation Ms. Anne Armao, V.P. Marketing Mr. Kevin Cavalier, Vice President of Sales Mr. Michael Frye, Legal Ms. Sue Littlejohn, Executive Assistant to Mr. Hauser Ms. Elisa Raicevich, Legal
Contact Information
Customer Contact: Ms. Elisa Raicevich, Legal
Principal: Mr. Claude M Vincenti, President of SummaCare & Government Relation
Business Category

Insurance - Health Insurance - Employee Benefits Hospitalization, Medical & Surgical Plans Insurance Companies

Alternate Business Names
SummaCare
Additional Information

Summa Health System is one of the largest integrated healthcare delivery systems in the state. Formed in 1989 with the merger of Akron City and St. Thomas Hospitals, this nonprofit system now encompasses a network of Hospitals, Health Centers, Emergency Rooms, Urgent Care Center, a health care plane along with research and medical education and multiple foundations

The information in this BBB Business Review only includes background, licensing, and other information known to BBB for SummaCare.

The BBB has separate reviews for:
Summa Heath Systems Hospitals: http://go.bbb.org/1AX3tCW
Summa Emergency Rooms: http://go.bbb.org/1EecSbE
Summa Health Care Centers: http://go.bbb.org/1M5dEZL
Summa Urgent Care Centers: http://go.bbb.org/17OJAT6

Products & Services

Headquartered in Akron, Ohio, SummaCare is committed to providing members with comprehensive, community-focused health insurance choices priced to reflect quality, value and service.


Customer Review Rating plus BBB Rating Summary

SummaCare, Inc. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.