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Consumer Complaints

BBB Accredited Business since 07/21/2000

Lehman's Hardware & Appliances, Inc.

Phone: (877) 438-5346Fax: (330) 828-8270

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/06/2014Delivery Issues | Read Complaint Details
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Complaint
I placed an order on 7.17.14 Order #**********. I have not received the order or an explanation for the delay. This is a gift for ***.14 birthday.
I placed an order for an Amish Straw Hat on 7.17.14, order #******. Payment made with credit card. I contacted Lehman's several times since this order is a gift for my son's birthday, which was on ***.14. I have not received my order, nor has an explanation been given for the delay in shipping. I contacted Lehman's again this week online and I have not received a reply. I am very disappointed in the lack of customer service regarding my order.

Desired Settlement
I would like my order shipped to me as soon as possible.

Business Response
We apologize for the delay in shipping the order. When we received the complaint from the consumer, we overnighted the product, along with a gift card. We have measures in place to ensure this does not happen again.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Lehman's completed the order and compensated me for the inconvenience of not receiving my order in a timely matter.

Industry Comparison| Chart

Hardware - Retail, Appliances - Major - Dealers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.