Business ProfileforBulk Apothecary

Review of Bulk Apothecary: Disappointing Experience with Wrong and Damaged Product I recently had an extremely disappointing experience with Bulk Apothecary. Despite my excitement to receive my order, the store not only shipped the wrong product but also delivered product n a damaged condition. This was not at all what I expected when I placed my order, and the situation only worsened from there.Upon discovering the mistake, I immediately contacted BA customer service, hoping for a quick and straightforward resolution. Unfortunately, the response I received was far from satisfactory. The store made no effort to rectify their mistake promptly. There was no offer to send the correct product overnight, which I thought would be the least they could do given their error.To make matters worse, the responsibility to return the incorrect and damaged product fell entirely on me. This meant I had to use my own gas and take time out of my day to make the return, incurring expenses that were not my fault. The lack of initiative to correct their error or compensate for the inconvenience caused is alarming. It reflects poorly on BA commitment to customer satisfaction and their after-sales service. An experience like this leaves much to be desired and highlights significant areas for improvement in how they handle shipping errors and customer complaints.In conclusion, my experience with BA was far from positive. The mishandling of my order, coupled with the inconvenience and additional expenses incurred to return their mistake, was frustrating. Until then, I would be hesitant to recommend shopping with them to anyone.