Business ProfileforNorthern Ohio Equipment Services

The best general description of my ongoing encounter with Northern Ohio Equipment is a complete lack of communication by this company with me, a potential customer, and, likely, internally among themselves. I brought my machine to them November 10, 2022 to receive an es***ate for repair, and through their lack of action, negligence and unresponsiveness I have lost a complete season’s use of my equipment. In the nearly 11 months they have now had my machine, I have dealt with 4 of their staff members, none of which seemed to know what I had requested or what the other employees had done or not done. The initial contacts I had with them were verbal, via phone and in-person, so there are no records of those discussions. However, I think you will see through my email correspondences with Mr. ********, (attached) that the entire process was unclear to me and contains some seeming contradictions as to what happened. When I brought the unit in, I described to the person who accepted it what the issues were, as well as a couple of quirks it had. (see attachments). I also furnished a written note describing the issues. He promised they would attend to it promptly. He also told me my lift would be stored inside. I heard nothing from them, but assumed it was in the queue. By March I had still heard nothing and called, told them I needed the es***ate ASAP. They said they would look into it. Nothing. I called again twice in May & June asking for the es***ate. On June 21st I finally received an es***ate and started email correspondence with Mr. ********. He sent me a work order dated November 10, 2022 stating they had done work on the unit, not described in the es***ate, with accrued charges. I was unaware of & never authorized any of those items, I simply wanted an es***ate. I am unclear what happened and when during the 11 months they had my lift. I asked Mr. ******** for a chronology of events, but he did not respond. Please see attached emails for detailed description