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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Carter Lumber meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Carter Lumber include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Neil Sackett, Chairman & CEO Human Resources Complaint Processing
Building Materials Doors Lumber - Retail Paneling Plumbing Fixtures, Parts, Supplies - Retail Storm Windows & Doors Heating Equipment Construction Supplies Kitchen & Bath Design Electricians - Residential Roofing Contractors
This company participates in the BBB's dispute resolution program with the Home Builders Association of Greater Akron. This means it has agreed to use mediation and/or arbitration, if necessary, to resolve customer complaints.