1 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Br P
1 star10/11/2023
Place completely ripped me off! Had car towed in for a diagnostic and told them the codes that the car was pulling! They said when the car arrived the battery was dead and erased the codes! So they found no diagnosis! But went on to say spark plugs might fix the issue after charging me $328 just for spark plugs (no coil packs) nothing other then spark plugs they came back with thats not the issue! Then proceeded to say two other MAYBE PROBLEMS 1 being a timing belt and 2 another being a cylinder replacement! For both of those MAYBE problems it was well over $3400! But where did this diagnosis come from after replacing those spark plugs? Why wasnt I told this before dumping $328 just for spark plugs when I told them I already replaced 3 of the plugs! Dont take your car here unless you want ripped off! They will rob you blind and not have a care in the world!
H-A Specialist LLC. Response
10/16/2023
we were very up front about the spark plugs being a starting point you were told this on the phone and was also in writing, you approved the work! the engine had 2 different types of spark plugs in it 3 ***** and 3 none ***** they were flooded with fuel, any shop would have started with doing this seeing how there were no codes stored in the pcm. after we spent another hour looking at your engine at no charge for that. we found both camshafts jump time by 4 teeth causing your no start. once we found this we advised you there is a chance of engine damage and would take more work to know for sure. advising at this time we would have to replace the timing belt and tensioner in order to get the engine back in time and perform a compression test. if you were unhappy with paying for the spark plugs tell us i would have helped you out on this but instead you payed and had the car towed away. call me, we can come to a fair agreement here thanks ***** owner of h-a specialist llc
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.