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Find a Location

White's Ford has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforWhite's Ford

    New Car Dealers

    Additional business information

    Advertising Review:

    On May 10, 2021, BBB contacted White's Ford regarding a mailer sent to consumers implying they had won a significant prize in a giveaway. According to the BBB Code of Advertising, if contests are used, the advertiser must publish clear, complete and concise rules.  Additionally, the BBB Code of Advertising states that the composition and layout of advertisements should be such as to minimize the possibility of misunderstanding by the reader.

    On May 12, 2021, the business responded, "The flyer is a company that White's Ford uses once a year, one week out of the year.  They have used them in the past and haven't had a problem really.  It's a sales company and they come in and provide the sales people.  They provide the kiosks that show what people have won.  The business did give 3 TVs away and alot of money.  The flyers that show official rules.  (No purchase necessary. Purchase does not improve your chance of winning.   Open to legal  residents of the 50 states.  Must be 18 years or older for entry.  Odds of winning, etc.)"  The business committed to modifying the flyer prior to distributing it for next year's giveaway.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1780 N Main St, Orrville, OH 44667-9172
    BBB File Opened:
    9/27/2004
    Years in Business:
    30
    Business Started:
    6/3/1993
    Business Started Locally:
    6/3/1993
    Business Incorporated:
    1/10/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • White's Maibach Ford
    • Maibach Acquisition, LLC
    Business Management
    • Mr. Fred Maibach, President
    • Mr. Brian M. Gibson, General Manager
    Contact Information

    Principal

    • Mr. Brian M. Gibson, General Manager

    Customer Contact

    • Mr. Brian M. Gibson, General Manager
    Additional Contact Information

    Fax Numbers

    • (330) 683-0782
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Whites **** on 57 was running a promotional advertisement which included winnings and prizes based off a winning ticket. I received my ticket on 10/28/2023 and the winning was described as $1000 based off the information provided to be by written documentation and verbal confirmation. my winning confirmation number was: ************ in the amount of $1000. Upon arrival to the business, I was informed that the winning ticket was "misleading" and only provided me with a spin for another prize valuing of $5. The information was incorrectly described, and admitted as potentially false advertising when I explained my dissatisfaction. I as well my many others who received this promotion were unhappy with the way the business advertised the winnings and proceeded to withhold information until arrival at Whites **** on 57. I drove 30 minutes to this dentation after two phone calls prior to arrival explaining that my winning prize as showed on my ticket would be what I would receive, which in fact was not. The promotion was admitted as confusing and misleading by the salesperson addressing my concerns.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Susan S

    1 star

    10/24/2023

    When a person wants to clearly convey (in as few words as possible) just how blatantly dishonest & deceitful a business or person is, one of the most used phrases in America is… “It’s like talking to (dealing with) a used car salesman”. That one short phrase says it all… tells you everything you need to know about who you’re dealing with. ENOUGH SAID! If you’d like to test this theory… HURRY * this week only * and get to White’s Ford Dealership in Orrville, Ohio, with your “YOU’VE WON” flyer in hand. They are currently perfecting this scam. It’s EPIC, blatant dishonesty at it's best! Congratulations to all involved, in the current SALES event running * THIS WEEK ONLY * at White’s Ford Dealership in Orrville Ohio! BRAVO... I’m sure you’ve made your mothers very proud! Not enough space here... I'll be adding the experience tho

    Local BBB

    BBB of Akron

    BBB Reports On

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