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Find a Location

Montrose Ford, LLC has 1 locations, listed below.

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    Business ProfileforMontrose Ford, LLC

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1981

    Years in Business: 43

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3960 Medina Rd., Fairlawn, OH 44333
    BBB File Opened:
    9/27/2004
    Years in Business:
    43
    Business Started:
    12/1/1980
    Business Started Locally:
    12/1/1980
    Business Incorporated:
    11/26/1980
    Accredited Since:
    1/1/1981
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Michael Thompson Sr., Chairperson/CEO
    • Mr. Joe Stefanini, Vice President
    Contact Information

    Principal

    • Mr. Joe Stefanini, Vice President

    Customer Contact

    • Mr. Joe Stefanini, Vice President
    Additional Contact Information

    Fax Numbers

    • (330) 666-5035
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Saran W

    1 star

    04/30/2024

    My insurance company recommended **** Montrose ***************** I never received an update on my vehicle within two weeks, I had to call them. Some parts were on back order.my vehicle sat outside for three months without being started . When I finally picked my vehicle up three months later. I drove it less than five miles , the *** censor and Emissions system light came on and the vehicle idled while in park. I was asked to bring it back , so they could troubleshoot. The collision center was unable to fix the vehicle, they sent it to ************. Sierra ****** ran test and sent a video a censor needed to be replaced, my rotors and break pads. The video mentioned that this was likely from sitting in outdoor elements for a period of time . Montrose Ford cover the cost of the censor replacement.I spoke with the director ***, he was condescending, lack empathy, and was rude. I have never experienced anything like this in my life. I was left with a bill from Acura for $1400 .*** spoke with the service technician from Acura who confirmed that this was likely because the vehicle sat . I was responsible for not only the bill , but transportation to pick my vehicle up from the location they sent my vehicle to. I had just replaced my rotors in Oct and breaks in January.

    Local BBB

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