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This Business is not BBB Accredited

TNT Bail Bonds

Phone: (325) 793-2013

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
10/07/2013Problems with Product / Service | Read Complaint Details
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Complaint
Put up title to automobile and $1500 on 8/18/13 for bond. On October 1, 2013, went to pay off bond and get title. Staff at the business stated they did not have the title. At first, she looked for it because said it should have been back from Austin. Decided it must still not be back from Austin but refused to call Austin and follow up. Said she would go to DMV and get a copy of title but then got angry because questioned why it was taking so long and then refused to drive to get the title suddenly remembering that she could not get it but the owner would have to because the lien was put in the owner's name. She said the owner of the car would have to go out and get the title and then they would sign the release. When asked about the cost of getting the title, she stated it was $5.00 and she threw $5.00 on the table. The owner of the vehicle drove a significant distance to get a copy of the title but was given a piece of paper and told the person who put the lien had to fill out the form and attach a copy of his photo ID. The cost would be $5.45 when the form was returned. Form was dropped off and awaiting a call that it has been completed.

Desired Settlement
Replacement of title with no lien on it once the form is paid, will pay off bond. Apology from business owner for his staff's actions or at least his acknowledgement of awareness that the incident occurred. Have not been able to talk with owner. Reimbursement to owner of car for having to drive to DMV on two occasions to get form and then return it, approximately 40 miles total.

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Title Loans

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.