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            Business ProfileFrontier Inn & Suites

            Motels

            Current Alerts For This Business

            Out of Business:
            Return to sender
            Not deliverable as addressed
            Unable to forward
            Sort in Manual only no automation

            Contact Information

            3210 Pine Street

            Abilene, TX 79601

            Get Directions
            Email this Business
            (325) 677-2683

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3210 Pine Street, Abilene, TX 79601
            Email this Business
            BBB File Opened:
            10/15/2001
            Years in Business:
            22
            Business Started:
            10/15/2001
            Date of New Ownership:
            5/1/2009
            Type of Entity:
            Partnership
            Number of Employees:
            10
            Alternate Business Name
            • Budget Host Colonial Inn
            Additional Contact Information

            Fax Numbers

            • (325) 677-8211
              Primary Fax
            • (888) 461-1639
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/23/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            So today our power went out and I went to go let the front desk know about the power and the maintenance man ******* was up there and I was halfway down the hallway and he said we already know about this b**** go back to your room I started going off on him and started call him names because he was calling me names then he called me an ugly *** b**** and told me or ugly a****** and told me to go to my room
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Donald J

            02/09/2023

            This place needs to SHUT DOWN AND BURNT TO THE GROUND!!! The owners should be LOCKED UP IN PRISON for what they are doing to guests who pay a good price for NOTHING! The epitome of ROACH motel, no hot water, no refunds, charged if you accidentally lock yourself out of your room that you’ve already paid for, trash everywhere, very UNFRIENDLY staff, you name it. Burn it down.

            Frontier Inn & Suites Response

            02/17/2023

            he checked in October . still here .if he don't like the place why he extended for 4 months. he said his house was ready he has to move back in asked his money back after staying more then 10 days after he extended for one more month in end of January .we do discounted price for monthly stay with no refunds .then he started complaining all about business and owner let us know we can do any legal actions on him for the words he is using let me know .hot water is working fine no other guests complaint we have pest control comes every month .we do charge for key if they lost thats guest responsibility keep key safe.

            Local BBB

            BBB of Abilene

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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