Dr. Lee's office charges me payments that are not consistent with their written statements they sent me. They also are making changes to our contract.
I received a statement from Dr. Lee's office dated Sept 29, 2014. The statement stated the previous balance was $0 and the next payment was due on Oct 30, 2014. However on Oct 10, 2014 I was charged a $20 late fee. I called Dr. Lee's office and spoke with the financial manager and she said that I had a missed payment on Sept 20, 2014. I asked why didn't the statement say that and I was told because it was printed a day before the due date. She stated that I should have never had a due date on the 30th and that was a mistake on their part, however she will change our contract to state that my new due date is 28th of every month. I stated that I did not want her to do that and any changes to the contract must be agreed upon by both parties. She went on to tell me that if I don't make two payments by Oct 30, 2014, that I will have a late payment again in Nov, and it will continue this way until I make two consecutive payments in one month. They refuse to stand by their statement (online or hard copy) and state that they have had alot of customers who complain that these are wrong and I just need to pay by the 30th of each month regardless of the statement. They waived the late fee for this month, however it was made clear that they will not do this again and I will have to pay a double payment in order to bring my account current.
I believe that Dr. Lee's office should have to stand by their statement and acknowledge that my payment was not due until Oct 30, 2014. Therefore I will only owe the one Oct payment (which I just paid) and the next payment should not be due until Nov 30, 2014. Also they should not change my contract without my written approval to do so.
Contact Name and Title: ***** ********, Manager
Contact Phone: XXXXXXXXXX
Contact Email: **************@gmail.com
I am sorry there is some confusion on your payments. If you would please contact me regarding your concerns, I feel sure we can come to an agreement. I would love to see a copy of your statement, so I could explain it to you and get this matter resolved. If there is something wrong, we can fix it. We will not change your due date without your consent. Dr. Lee does not let finances interfere with treatment. We value each of our patients and want all of our patients to be happy and have a beautiful smile.
I have looked up your orthodontic financial agreement signed 7/23/2014 and it states that you have 18 monthly installments of X amount each. The first installment is payable on 08/30/2014 and subsequent installments on the same day of each consecutive month until paid in full. A $20.00 late fee will be charged on all accounts which are ten days past due. If there is something you are unhappy with in this contract, please let me know.
***** ********, Office Manager