Customer ReviewsforBlinds Chalet LLC

Do NOT do business with this company. This is one of the most frustrating companies weve ever had to deal with and just absent customer service from them, if you can even call it customer service.After reading the other negative reviews on this site, we couldnt agree more with their assessment as we experienced the exact same issues.We measured our windows over and over again with complete and verifiable accuracy and they sent us blinds that are are 3/8 to 1/2 too long and as a result do not hang straight in our window as they buckle from being too long.We contacted the company and were assigned a representative.The representative (and her touted 11 years of experience) is VERY slow in being responsive to our emails and will take several days to hear back from her and only after we follow up with another email to her and it will still take another three days to hear back from her. She asked us to send pictures of us taking the window measurements which we did once and then she asked us to do again two weeks later. She then tells us that she cannot determine from our pictures if we are taking the correct window measurements?? We took MANY detailed pictures of how we measured the windows with dead on accuracy. We determined that after sending her the second set of pictures that its clear she is not even looking at our pictures.Her blanket response is that the factory will only cut the vertical blinds at a 2 deduction, but we clearly showed in the pictures that the deduction should be between 2 3/8 and 2 1/2 to fit our window properly. Why even ask us to send you pictures if your just going to tell us that the factory in ****** will only cut the vertical vanes using a 2 deduction? We waited this many weeks and sent two sets of pictures for you to tell us that the factory will not make them any other way??We are experienced window covering individuals and Blind Chalet is nothing but a web front to a factory in ******. So very disappointed.

I'm apologize for the delayed responses on our end. A full refund for the order was processed for the order on 8/3/23 per the customer request via his credit card company.

Satisfaction NOT guaranteed! Their guarantee on the web site is misleading and not explained clearly when you order. I wanted to replace seven blinds in my home and wanted to order just one blind to understand the brackets and what was involved. The sales rep agreed it was great idea not bothering to mention they dont allow returns. How can a company claim Satisfaction Guaranteed on their site when they dont allow returns? This shouldnt be allowed and is very misleading to the consumer!Purchase your blinds elsewhere!

Customer was offered a return to our office or he can donate the window blind locally for store credit. This is the correspondence with customer:Order ******* *********************** 6:12?AM (5 hours ago)to 07dogwoodvilla Good Morning **** ~Here is what we can do for you. We will add the Guarantee to Love to your original order which is $45.64, and deduct it from what you paid leaving you with a $234.04 in store credit to be used towards another order.Please either donate to your favorite charity and email me a receipt OR you can ship it back to our office in *******. Please let me know which one you would like to do and we will move forward. The donation or return has to be done by 5/28/23 ************************************* Consultant Toll Free: ************

Sent blinds without the brackets to hang them up, which I need ASAP because the neighbor who lives across from me was arrested for stalking me and released on his own recognizance until his trial on May 25, 2023. Police told me to put up blinds. I have blackout blinds but during the day I need light of course so I ordered solar blinds so the stalker can't look inside during the day. Blinds arrived without brackets. I've completed the "Contact Us" form and called the customer service number multiple times. When you call, you're automatically put on hold then disconnected after no one picks up after 12 minutes. I called for over an hour, trying and retracing. Finally, on the last attempt, they picked up after 9 minutes and said they can't tell me when I'll get the brackets. They were abrupt and unfriendly.

I'm sorry that the customer feels our team was unfriendly. Customer mentioned the severity of her situation and the parts were sent overnight to be delivered asap.