6 Customer Reviews
Review from Kathleen B C
5 stars08/07/2024
Have purchased 2 vintage vcr units from Porter and both were shipped timely, very well packaged and both are working perfectly! VCRs are difficult to find, as are companies with such excellent customer service!Review from Therese M M
5 stars07/30/2024
I purchased a refurbished VCR and it's working perfectly, was delivered timely and the packaging was very good. Happy customer! And it's nice to know where to look for old tech!!Review from Rick P
5 stars07/30/2024
The machine works like new. Love it. These guys are honest.Review from John A
5 stars07/29/2024
I have made a number of purchases from Porter Electronics and have been pleased that each purchase has served me for years. In addition, I have received excellent support in terms of documentation and operation of the recorders I have purchased. The policy they have for returns is what made choose Porter on my first purchase. I have not had to return any of my purchases over the years. I have and will continue to recommend Porter to all of my family and friends.Review from ryan p
1 star08/13/2023
False internet advertising showing a closed storefront and selling "refurbished"...saying professionally checked by their techs before shipment...wrong I spent 400 for a dvd recorder with vcr and ATSC tuner. The ** tuner input no good, the dvd recorder only played music cd's and I have every brand and type of recordable dvd and recorderable cd to test with. Used the vcr after 4hour went off and all the machine did was scroll zeros on its little screen. Turns out they are just a warehouse. Don't refurb...don't have techs...buy from several places they trust. Bogus impression to sell. Didn't say for 400 I also got no cord and remote that sells for 8 dollars. I have many years experience and had many dvd recorders. This ******************************** worn out junk being promoted as refurbed and tested. Shop elsewhere...
Porter Electronics Response
06/28/2024
Thank you for reaching out and sharing your concerns with us. We genuinely regret that your experience did not meet your expectations. At Porter Electronics, we strive to ensure every customer is satisfied and have a streamlined process for handling any issues.We reviewed your order and confirmed that we have facilitated a straightforward return process for your item. Our goal is always to make the return process as easy as possible for our customers.We understand that it can be disappointing when a product doesn't perform as hoped. Its important to note that products are designed for specific purposes, and using them outside of those intended uses can sometimes lead to dissatisfaction.We value all feedback as it helps us improve. However, we kindly request that communication remains respectful and constructive. Our team is here to assist and resolve any issues you may have.If theres anything more we can do to address your concerns, please let us know. We are committed to your satisfaction and would appreciate the opportunity to make things right.Review from Skip K
2 stars12/06/2021
***** Shipment was received today. Unfortunately, 1. it is missing the remote control for the Projector (see the picture for the order) 2. It is missing ***** Carousel Slide Projector Lamp Eiko FHS 82V 300W Projection Lamp (a separately priced item) was not included.Finally, the projector lens does not focus and/or does not work.Porter Electronics Response
04/08/2022
I am sorry you had a bad experience with us. We do work with thousands of happy customers each month and do try to make sure they have a good experience. I did check your order and do see we resolved your issues quickly once we were notified of them. In the future, just contact us first before leaving feedback. Most companies are happy to resolve any issues you might have.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.