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Business Profile

Home Improvement

Honest Renovators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Information and Alerts

Accreditation Status

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

A

Reasons for Rating

  • Advertising issues found by BBB

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Important Information

Advertising Review

On March 10, 2023, BBB of Western Pennsylvania requested that the business substantiate, modify, or discontinue its advertised claims on the business’s website and social media pages to comply with the BBB Code of Advertising. Below are the outstanding challenges which can be found at https://www.honestrenovators.com/ and each challenge below is referenced by its corresponding BBB Code of Advertising Principle. 
-  a toolkit full of fancy certificates
-  certified handymen  
-  We noted that several photos being used on Honest Renovators website and Facebook page also appear on other websites which do not appear to be affiliated with Honest Renovators.
-  Several links on the website are not functioning
-  The website does not appear to have a Privacy Policy. 
1.  Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
- We guarantee to deliver high quality results AND a fair price tag
- If we can make it happen, we'll do a really good job for yinz. Guaranteed.

20.  Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees-

- Are You Ready to work with Pittsburgh's #1 Renovators?

28. Objective Superlative Claims - https://www.bbb.org/code-of-advertising#Objective_Superlative_Claims

- we can do the best job for the best price
- We guarantee to deliver high quality results AND a fair price tag
- we’re Pittsburgh legends.
- The Hardest Working Yinzers You'll Ever Meet.
29. Subjective Puffery Claims - https://www.bbb.org/code-of-advertising#Subjective_Claims_Puffery
- Your home’s value? Increased
- New kitchen appliances mean smaller bills for you. Repeat after me: new stuff for your kitchen, more money for you.
- So you can be sure all the roofing materials we use when working on your house are safe for us. And the good news for you is that by extension all of our materials are safe for you and your family as well.

34. Claimed Results - https://www.bbb.org/code-of-advertising#Claimed_Results

As of April 28, 2023, the business did not respond to BBB’s request for revision, clarification or modification in its advertising.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.