Fitness Center
Lighthouse Fitness Management SolutionsInformation and Alerts
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"On January 6th, 2024, Lighthouse Fitness Management Solution came to the attention of BBB. At this time the BBB received several complaints with customer service issues concerning consumers reporting an inability to contact the business except through its website, where inquiries frequently go unanswered. Billing and collection concerning ongoing charges despite attempts to cancel memberships. Additionally, several complaints suggest that the contract language is misleading—implying that cancellations are permitted under certain circumstances, when in fact the actual terms do not support those conditions. All phone numbers, websites, emails, and fax numbers are disconnected, and all postal mail communications are returned to sender. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel and/or The Attorney General of Oklahoma. Based on the information detailed above, BBB cannot confirm the legitimacy of Lighthouse Fitness Management Solutions."
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