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          Drake Heating and Air has 1 locations, listed below.

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            Business ProfileforDrake Heating and Air

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.98/5stars

            Average of 62 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/12/2001

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            7/20/1998
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            6/1/1996
            Accredited Since:
            11/12/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Business Management
            • Mr. Steve Chrismer, President
            Contact Information

            Principal

            • Mr. Steve Chrismer, President

            Customer Contact

            • Mr. Steve Chrismer, President
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/15/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            5/11/2023 $99.99 Business was called for a Spring AC Maintenance and Tune-Up visit. Technician sent to residence was ridiculing system, did not open up HVAC AC portion of system at all (no inspection, maintenance/tune-up of components nor cleaning of AC coils), had no meaningful advice on proper filters to use with system, seems to have cut/remove cabling in the heating section of system (wasn't supposed to be inspecting or accessing for this visit) designating the damage as from melting of wires when upon further inspection it was a clean cut (wire cutters were used), lied about a component in the heating section not having any part numbers and quoting a high dollar amount for what appeared to be minor components, brought in an empty jug of Viper coil cleaner and did not use, appears to have poured liquid(s) on electrical cabling in the heating section of HVAC system, was on their phone and/or sitting in van for a good portion of visit and at one point had mumbled "I hate you" in the presence of homeowner/customer. Technicians name was listed as a ***** *****. Post inspection reported was fraudulently depicting AC portion of system as accessed and cleaned when it was not. Attached photos are in the evening after their visit. I attempted to resolve first through local office with two voicemails left identifying issues with behavior of the employee. They did not call me back. I then called their Indiana headquarters office and they indicated they needed to discuss the matter and would call me back. They never did so. I then called the local office during business hours and was put on hold/hung up on. I then left messages on their voicemail system that they needed to contact me via email due to their behavior and I had done a credit card chargeback after not getting a call back from the Indiana headquarters office as promised. Attached is the credit card chargeback documentation sent to American Express.
            Read More

            Customer Reviews

            62 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Denise W

            08/16/2023

            Where do I start? If you are looking for a company that still has old fashioned family values & service, Drake Heating & Air is for you! It started in December 2022 when we didn’t have heat. For 18 years we have dealt with Stevenson & Sons (Service Experts). They put in our HVAC system. We called them to come an assess the problem. Not only did the Tech show up but also someone to sell me a system. We decided to get a second opinion, we called Drake Heating & Air. Glad we did! Not only did the tech access the situation but also made sure that we had heat while awaiting the part needed to repair the system. Not trying to sell us a system. March 2023. We arrived home from a trip and had no heat, called Drake. Josh P. came out the next day, assessed the situation, determined we had three options. No pressure involved, just talked over the options, answering questions & gave us as much information needed to make an informed decision. Loved that he was not in a hurry! Not only did he want us to be informed but wanted to make sure that we were comfortable with our decision. How refreshing! We decided to go with a new HVAC system (our current one was 11 years old) with a better warranty and 1/3 the price of what Stevenson had offered to lease us one for 10 years. Jason S & his team installed our new Rheem system. They took their time, answered all of our questions and left the space better than they found it. Clean, neat and organized! Wow, what a difference. No high pressure, attention to detail, clean up after themselves. I am impressed also that the technicians take extensive notes & pics on work completed so that the next technician knows exactly what was done. As a customer we were treated with respect, no high pressure tactics, and informed regarding our new system & how to operate it. This is a company that we like to do business with! This is Drake Heating & Air. Thanks! So glad that we contacted them. Truly a company with values.

            Drake Heating and Air Response

            08/18/2023

            Denise, Thank you so much for the amazing review. We really appreciate you! Our goal is always to keep our customers comfy. That doesn't just mean temperature. It means COMFORTABLE regarding the decision you make. Please let us know if there is anything else we can do for you.

            Local BBB

            BBB of Dayton and Miami Valley

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