Moving and Storage Companies
Dorm2Dorm, LLCInformation and Alerts
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Government Action: BBB reports on known government actions involving business’ marketplace conduct:
NYC DCWP Files Lawsuit Against Dorm2Dorm for Exploiting College Students
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
On 3/06/2023, Commissioner Vilda Vera Mayuga of the New York City Department of Consumer and Worker Protection (DCWP) announced that DCWP has filed a lawsuit in New York County Supreme Court against Dorm2Dorm LLC, a moving and storage company that targets New York City area college students, alleging thousands of violations of the City’s Consumer Protection Law. DCWP’s complaint charges that Dorm2Dorm preys on college students and their parents/guardians, regularly failing to provide the services that consumers paid for and that Dorm2Dorm advertised, including consistently late pickups and deliveries, misplacing possessions, returning them damaged or broken, and deceiving consumers with false promises of a 25% “instant rebate.” DCWP’s lawsuit seeks civil penalties, restitution for consumers, and a court order instructing the company to cease its false and deceptive advertisements. DCWP encourages anyone who feels deceived by Dorm2Dorm to file a consumer complaint.
DCWP launched an investigation in September 2022 after receiving more than a dozen consumer complaints directly from NYC students and from the Better Business Bureau alleging that Dorm2Dorm had willfully deceived consumers about the services offered. Through interviews, research into the company, and a review of publicly available consumer complaints, DCWP determined that Dorm2Dorm consistently violated the City’s Consumer Protection Law.
Consumers who were deceived by Dorm2Dorm are encouraged to call 311 and say “Dorm2Dorm” or visit nyc.gov/dcwp to file a complaint.
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