Computer Repair
Live TechnicianInformation and Alerts
Alert Details
This business has 1 alert.
Out-of-Business known or suspected
Correspondence mailed to this company has been returned as undeliverable by the US Postal Service.
Important Information
Additional Info
BBB has received information Live Technician solicits consumers immediately after having malware messages on their computers, then concurrently offers tech support services. On February 27, 2017, BBB offered Live Technician the opportunity to preserve self-regulation in the marketplace by clarifying current business practices. BBB contacted Live Technician regarding current business practices concerns. The business did not respond.
According to the Federal Trade Commission (FTC), consumers should use caution when requesting tech support services from businesses:
Don't give control of your computer to someone who says they need to activate software. Instead, look carefully at the software instructions to learn how to activate the software yourself.
Don't give control of your computer to someone who calls you out of the blue claiming to be from tech support. Instead, hang up and call the company at a number you know to be correct.
Never provide your credit card information, financial information, or passwords to someone who claims to be from tech support.
Learn how to protect your computer from malware.
If you wish to receive more tips and information regarding tech support services, please contact the Federal Trade Commission (FTC) at www.ftc.gov or on 877-382-4357.
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