Technical Writing
Manuals Ink, Ltd.Information and Alerts
Accreditation Status
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Important Information
Customer Complaint
August 17, 2017 – BBB continues to receive complaints from consumers who say they ordered a product and didn’t receive it, ordered a product and received the wrong one or were unable to download their manual from Manuals Ink, Ltd.
BBB first discussed the pattern of complaints with the business in September 2015. At that time, the business told BBB it will no longer respond to complaints forwarded by BBB. Manuals Ink, Ltd. stated it will resolve all complaints directly with its consumers.
The business continues its policy of not responding to BBB complaints. BBB, however, will continue to process and report the complaints against the business that meet BBB’s complaint acceptance policy. It is BBB’s responsibility to inform Manuals Ink, Ltd. of the complaints we receive for the business.
If you file a complaint against Manuals Ink, Ltd. with BBB and the complaint is ultimately resolved outside of our complaint process, please be sure to inform BBB how and when the complaint was resolved.
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